1. Introduction
CareCollab (we, us, or our) operates the website located at www.carecollabs.com. This Privacy Policy explains what information we collect through the Site, how we use it, and your rights in relation to it.
CareCollab is a care coordination organization providing services through New York State's Medicaid Health Home program. Because we provide healthcare services, we are a HIPAA-covered entity. Any protected health information (PHI) we handle in connection with your care is governed by HIPAA and our Notice of Privacy Practices, which is separate from this Policy and available upon request.
This Privacy Policy governs your use of our website only and does not replace or modify our Notice of Privacy Practices.
CareCollab is a care coordination organization providing services through New York State's Medicaid Health Home program. Because we provide healthcare services, we are a HIPAA-covered entity. Any protected health information (PHI) we handle in connection with your care is governed by HIPAA and our Notice of Privacy Practices, which is separate from this Policy and available upon request.
This Privacy Policy governs your use of our website only and does not replace or modify our Notice of Privacy Practices.
2. Information We Collect Through This Website
Our website is primarily informational. We do not directly collect personal health information or create patient accounts through www.carecollabs.com.
Information you voluntarily provide:
We may collect basic contact information, such as your name, phone number, or email address, if you contact us through a web form, email link, or phone number listed on the Site.
Third-party referral form:
Our Site includes a link to a referral form hosted on a third-party platform. If you or a referring provider complete that form, any information submitted, including PHI, is collected and processed through that third-party service. We encourage you to review the privacy practices of that platform before submitting information. Any PHI we receive through the referral process is handled in accordance with our Notice of Privacy Practices and applicable HIPAA requirements.
Automatically collected information:
Like most websites, our Site may automatically collect certain technical data when you visit, including your IP address, browser type, device type, pages visited, and the date and time of your visit. This information is used solely to maintain and improve the Site and is not used to personally identify you.
3. How We Use Information
We use information collected through the Site to:
- Respond to inquiries and communications submitted through the Site
- Process referrals submitted via the third-party referral form
- Maintain and improve the functionality and performance of the Site
- Comply with applicable legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our Site may use cookies or similar technologies to support basic website functionality and to understand how visitors use the Site. Please see our Cookie Policy for full details on what cookies may be in use and how to manage your preferences.
5. Third-Party Links
Our Site contains a link to a third-party referral form platform. We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to read the privacy policy of any third-party site you visit through a link on our Site.
6. HIPAA and Your Health Information
CareCollab is a HIPAA-covered entity. Any protected health information we receive, including through the referral form process, is governed by HIPAA and our Notice of Privacy Practices, not by this website Privacy Policy.
Your rights under HIPAA, including the right to access your records, request amendments, request restrictions on disclosure, and file complaints, are described in full in our Notice of Privacy Practices. You may request a copy by contacting us directly.
Your rights under HIPAA, including the right to access your records, request amendments, request restrictions on disclosure, and file complaints, are described in full in our Notice of Privacy Practices. You may request a copy by contacting us directly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information collected through our Site. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
CareCollab (Direct Care Management LLC)
Website: www.carecollabs.com
Phone: (646) 450-1075
Email: info@carecollabs.com
To report a HIPAA privacy concern to the federal government, you may contact the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. There will be no retaliation for filing a complaint.
CareCollab (Direct Care Management LLC)
Website: www.carecollabs.com
Phone: (646) 450-1075
Email: info@carecollabs.com
To report a HIPAA privacy concern to the federal government, you may contact the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. There will be no retaliation for filing a complaint.
